Guardian Life Insurance Limited (GLIL) is the fastest growing Life Insurance Company in Bangladesh. Being the leading group insurer, GLIL has been working towards financial inclusion; it’s partnership with BRAC has spread the reach of GLIL quite extensively with over 6.4 million lives coming under the umbrella of GLIL. GLIL has gone all out when it comes to keeping such a mammoth commitment. The Policyholder shall submit the claim by filling up the claim form along with all the supporting documents. Claims can be submitted by physically/courier to the following address: Partnering with the world’s largest NGO and disseminating a service necessitated the placement of a strong Claim Processing Engine that can quench the claim flow generated by such an enormous operation! GLIL has worked in two folds when it comes to the Claim Processing Engine, driving on both quantity and quality.
Manual Submission: The Policyholder shall submit the claim by filling up the claim form along with all the supporting documents. Claims can be submitted by physically/courier to the following address: Address : Claims Department Siddique Tower, (10th floor), 49 Mohakhali C/A, Dhaka-1212 Guardian Life Insurance Limited.
Online submission: To submit claims through online please click following links. Web portal - myguardianbd.com Mobile Apps - My Guardian Note: We will go for final process after getting original money receipt (Hard copy)
Cashless facility is a benefit given by an insurance company to its health policyholders. This facility enables the insured to get hospitalized at any preferred hospital of the insurer. This relieves the policyholder of a major financial burden, especially with the rising cost of medical care these days. This facility is offered by virtue of the insurer’s tie-up with the hospital, and such hospitals are called preferred hospitals.
You can contact the insurer directly on 09610000200 who will guide you on the process of taking cashless facilities.
Ans. In which area you are residing. You can take treatment from our listed hospital in that case we can provide cashless facilities as per contract/ you can also take treatment from other hospital in that case we cannot provide cashless facilities so that you have to reimburse the claim after that our management will inform you whether you will get or not your bill.
Ans. Claims department, Guardian Life Insurance Limited, Siddique Tower, (10th floor), 49 Mohakhali C/A, Dhaka-1212.
Ans. After getting discharge from the hospital within … days you have to submit the insurance claim by following proper procedure
Ans. You can follow our GLIL website for name of listed hospital.
Ans. You can collect it from your branch / HRD
Ans. Yes. Signature of HR/ Supervisor is mandatory.
Ans. You have to follow it as per organization contract.
Ans. We have to check Software/IMS.
Ans. If you take treatment from GLIL listed hospitals without payment it’s called cashless facilities and if you take treatment from any hospital (without listed hospital) with cash payment and further submitting the detail documents to GLIL it’s called reimbursement.
Ans. You can get according to organization contract.
Ans. Yes you can get.
Ans. You have to give following information through electronic or direct contact to GLIL. Employee name/pin, member id, Mobile number, Patients name, Patients date of Birth, prescription, copy of bank check, hospital names, admission date etc.
Ans. I will come if necessary. Yes you can according to your limit.
Ans. Name of husband or wife and children.
Ans. The number which is provided by insurance company.
Ans. Claim type is whether hospitalization or maternity. Outpatient is treatment without admission.
Ans. Hospital accommodation means cabin or seat rent. You have to submit claim as per organization contract.
Ans. Doctors fee.
Ans. Health test.
Ans. Ancillary means miscellaneous hospital expenditure like service charge, registration, admission, ambulance etc.
Ans. HRD/ Immediate supervisor.
Ans. You have to communicate with bank for getting routine number. Yes.
Ans. you will find in My Guardian website. Please check the website for listed hospital and for SMS quires I have to check software/IMS.
Ans. I have to check IMS/ Software/ Excel sheet.
Ans. you have to check bank account after 3/4/5 working days. We have to check IMS/Software for deduction amount.
Ans. You can submit your document by any courier.
Ans. You have to submit Employee name/pin, member ID, Mobile number, Patients name, Patients date of Birth, prescription, hospital names etc.
Ans. We have to check the software/IMS
Ans. Others bank account number are not acceptable except personal account number.
Ans. Ambulance cost is provided only in an emergency condition.
Ans. According to contract there are some non-payable items so you have to deposit some amount for it.
Ans. You are not deducting any amount by percentage. The non- payable items according to contract are deducted only.
Ans.Except money receipt all photocopy are acceptable.
Ans. yes. As per contract.
Ans. You can send it jointly or separately.
Ans. Dental/optical treatment cost payable as per contract.
Ans. You can get it as per policy.
Ans. Please contact us with doctor’s advice regarding your illness.
Ans. you can get the bill as per contract.
Ans. No. Insurance facility is provided for insured, spouse& dependent children as per contract.
Ans. For this information you have to call in other numbers——-
Ans. You have to send another claim form with pin number.
el_class=”faq_claims”]Ans. You have to send an application to Guardian life insurance through Brac HR.
Ans. You have to send document to the respective email ID and if it is original money receipt you have to send direct to GLIL.
Ans. I am at head office, call me if necessary.
Ans. We are in Head office, if necessary our employee will visit.
Ans. Yes, you will get.
Ans. We have to check it from Software/IMS
Ans. According to contract we have to answer.
Ans. You have to apply for review of the claim to GLIL through HR approval then respective management will review your claim and inform accordingly.
Ans. myguardianbd.com » claim tracking » medical claim tracking » claim tracking by employee ID/Pin.
Ans. myguardianbd.com » sign in » preferred hospital » Hospital ID & Password.
Ans. myguardianbd.com » sign in » Corp.Org. Admin » Pin No & Password.
Ans. we have to check the claim collection schedule.
Ans. The policy holder employee should provide his complete information to his regarding HRD during admission after that the HRD of regarding organization will contact with GLIL through email.
Ans. kindly send below mentioned documents of deceased –
Ans: kindly send below mentioned documents of deceased –
Ans: In Life claim, we will issue the cheque by the name of organization.
Ans: No. At first, documents will be sent to the organization, then they will send the documents to us.
Ans: If all documents are ok and there is no any documents lacking, we will process the death claim within three days.
Ans: Have to check from the software.
Ans: We will issue the cheque directly to the insured in case of CI/MDB claims.
A. For Outpatient treatment (OPD):
B. For In-patient treatment (IPD):
C. Important points for claim reimbursement: